This business is suitable for unwaged youths, graduates, retrenched workers and great for low capital business owners. It flourishes in any city, town or village that has GSM network service.
Mobile phones are made up of mechanical, electrical and electronic devices with expiration capacity; and therefore they are not expected to last forever when used under different conditions. It is necessary to carry out maintenance on mobile phones, in order to prolong the device’s service life.
Mobile phones are prone to developing faults when used like other appliances. Mobile phone faults are classified into hardware and software faults. The hardware faults (associated with the phone’s hardware) include no signal, battery, microphone, vibration, keypads and earpiece faults, etc. Software faults are associated to faults emanating from the operating system (OS) of the mobile phone.
Mobile phone repair business requires low investment to start, some training and little experience. Although the repair of high-end phones will requires some quality training.
It is either you are a software man or the hardware guy or both; you will have to find and choose a niche to specialize in mobile phone repair service.
startup you will need to do the following:
- Undergo training
- Purchase tools
- Rent a Space/shop
- Work Table and Chairs
- Register your business
- Buy a Laptop and phone software’
- Market your business
Two models that are popular for startups:
- Storefront and
- ‘Mobile’ Repair.
The storefront is the best way to start branding your product. It shows legitimacy and puts trust in the minds of your customers. Having a storefront allows you to keep your entire inventory in one place as well as allowing you to work on multiple devices at the same time. However, it requires higher start up costs compared to mobile repair. This may be ideal for the business owner who has enough start up capital.
The mobile phone repair business is great for low capital business owners and offers your customer convenience. It is also great for referrals. The downside of the mobile business is that you can only work on one device at a time. Although it allows you to have greater control over your schedule, it generally allows for lower profit margins only.
You can work as an apprentice at a mobile repair store, attend skill acquisition courses and seminars, you can also learn online by downloading free repair manuals from various websites. There are “how-to-do” and repair videos on YouTube and other video sharing sites. Buy and repair faulty phones bringing them to life in order to sharpen and perfect your repair skills.
You can offer to fix their old or broken devices for free for friends and family. It gives you a free device to work on, and also gives you the chance to experience the entire process of working with a customer from start to finish. Make a list of the types of phones that you want to repair. Just buy one device from each brand you plan on fixing. Be aware that certain generations of smartphones have vastly different features from previous ones.
You will need to have a well-prepared desk to work, preferably with drawers if you work from a shop, with a filing system in place for keeping customers property or just a desk near or around a work prom.
There are lots of cell phone repair kits out there! But some device may require a different type and amount of tools. You should start out with the basic repair tools.
Basic Repair Tools:
You could start this business on a small scale with about =N=100,000. The type of phones you choose to repair should be based on the demographic of your area. For a storefront, you will of course need to rent a shop/store and other office accessories that must be incorporated into your startup capital requirement etc.
The average Nigerian mobile phone user owns between 1 to 3 devices: a torchlight phone, a torchlight phone and one smart camera phone (for internet media connectivity) and sometime a tablet for recreational, educational and/or business purposes. Hence the mobile phone repair business is very lucrative.
Some hints to stay safe in this business:
- You will need a source for good quality mobile phone components, to maintain your integrity and also to avoid being blacklisted by customers.
- Always ensure you repair phones on time and correctly, messy work leave customers disillusioned, especially those who can’t do without their phones.
- Always test the phone with the customer around before you start a repair. This includes testing all of the buttons and seeing if the microphone, speakerphone, headphone jack, ear speaker, and charging port work or not. The test should include whether or not the device can read a SIM card or make a call, also check if the Wi-Fi and Bluetooth are functioning.
- Be up-to-date with your knowledge of phones and their workings.
- Have a quality management style.
The mobile phone repair business like any other business requires hard work, patience, perseverance and marketing to succeed.